(Health-NewsWire.Net, March 01, 2015 ) Coventry, West Midlands -- An unhappy customer will tell as many people as possible about their issue, more often than not on social media so it is important, however good one thinks its product is, it needs to be backed up with customer service.
TempIR is an online company that produce family health equipment, such as pulse oximeters, electric toothbrushes, fetal dopplers, non contact and dual thermometers, spokesman Aidan Wade says "Our company provide home health care solutions using the latest technology so it stands to reason we do occasionally get a bad review or complaint about the accuracy of an item. We always respond to queries, bad reviews or complaints and endeavour to contact the customer directly either by email or by telephone to establish what the problem is and what we can do to rectify it. Because we value our relationships with our customers all of our products are covered with our unique lifetime no hassle money back or product replacement guarantee".
The world has reached a point where mobile devices and online shopping are the norm so often a product doesn't get seen until it actually arrives at which point it may not look, feel or smell how the customer expected. It doesn't have to be a fault with the product but it can still cause a customer to complain and if that complaint isn't dealt with, it will soon be all over the web and can cause considerable harm to a company.
It could be a faulty product or a mis-leading comment in the instructions or possibly a mistake by the customer but whatever the issue, it is important it is dealt with by the company to the satisfaction of the customer. Any number of positive reviews or comments will fade away behind a negative comment or complaint that unanswered or is not dealt with satisfactorily.
Don't let that one negative comment ruin ones business, continually update and improve the customer service. Prove to the customers that they are important.
About TempIR UK
Registered Company TempIR for family health products to use in the home and workplace including thermometers. Available in the US market as well as the whole of Europe. Lifetime Money Back Guarantees
TempIR UK
Aidan Wade
01212883339
press@denofgoods.com
Source: EmailWire.Com
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