(Health-NewsWire.Net, March 01, 2015 ) San Fulgencio, Alicante -- Shopping online is becoming increasingly popular with all age groups and whilst this means there is no assistant lurking ready to harass customers into buying something they didn't really want, it also means that there is no-one to hand to deal with a query. Having the ability and the desire to provide a full before and after sales customer service is a must for online companies.
Matthew Byron, spokesman for Feel Good Gold who supply natural health supplements online such as resveratrol, Omega 3 Fish Oil and Turmeric Curcumin explains "Although we try to, it is never possible to please everyone, all of the time, particularly with supplements as they will have more of an effect on some people than others. Our products contain only natural ingredients and we try to be as transparent as possible regarding the ingredients but we do get occasional bad reviews or comments. We always answer these and wherever possible speak directly to the customer so we can deal with their issue and of course we offer a unique 60 day money back guarantee".
Online shopping is very time efficient but as the customer does not see the product until it arrives in the post it is important that there is an efficient method of contacting the company to raise any queries before purchasing and possibly during purchase. Once the product arrives, if it is late or damaged or just not quite what they thought it would be, again, it is essential that there is appoint of contact where the customer can get the satisfaction he or she wants.
Good customer service goes hand in hand with customer satisfaction and customer satisfaction is the only way for a company to keep moving forward.
About Feel Good Gold
Feel Good Gold. A company that is dedicated to quality Health and Beauty supplements, such as antioxidant resveratrol. They research natural products to ensure only the best supplements are offered for personal use.
Feel Good Gold
Matthew Byron
0121288339
sales@feelgoodgold.com
Source: EmailWire.Com
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