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(Health-NewsWire.Net, June 03, 2015 ) Suffolk, Virginia -- With today's technological advancements, one often can feel lost in the stream and flow of online marketing. Searching, purchasing, and researching are a part of the average lifestyle. This habit can bring customers out of touch with the merchants. Once, sellers knew every customer by name and face. Now with the online sales channels, an online marketer can sell thousands of products and never know one customer by name.
Recently, a small family owned and operated business has emerged from the pack, leading the charge in revolutionary style in their customer service department. The brand name, Survival and Cross, is a fitness brand whose focus is not to just provide quality products to their buyers, but also top rated customer service.
By hiring a customer service representative to tend to each customer inquiry in person, Survival and Cross adds a unique and personal touch to their business. The Survival and Cross team makes a point to respond to every customer feedback comment on their online product listing on Amazon.com. Also, they will respond to every youtube, facebook, twitter, or email question or comment.
The company's dedication to quality customer service is different from most companies in similar fields because, to Survival and Cross CEO, Stephen West, one doesn't have a business if the clients are not happy. "We make a point to offer any and as much personal assistance to each customer who asks for it. They are the driving force of this business, not a fancy marketing team. Their reviews, comments, and appreciation for what we do for them are what keeps us moving forward to set even higher goals."
Each customer inquiry is set to be responded to within a 24 time frame. Often, if one emails the business, one can receive a response within a much less period of time. Mr. West states that, "The urgency to respond to customers comes from understand the value of the individual, something that might be lost on other bigger broader companies."
About Survival and Cross
Survival and Cross is passionate about two things, quality products and the customer. This is why as a family owned business they take so much pride in the fitness gear they build everyday. Survival and Cross has one goal: to help each client get into the best shape of their life and stay there.
Survival and Cross
Mary Lancaster
757 597-8967
mary@survivalandcross.com
Source: EmailWire.Com 
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