(Health-NewsWire.Net, July 23, 2015 ) Gibraltar, Gib -- TempIR launched its Ear and Forehead Thermometer at the end of last year, it sold very well on Amazon and positive reviews started to flood in. The dual features of the infrared thermometer proved popular as many people seemed to like the idea of using the ear for taking temperatures and also having the option to use the forehead mode.
TempIR has a dedicated customer service team who read all the reviews they receive and respond to them appropriately.
Spokesperson Aidan Wade said: "Most of our reviews were positive and centred around how easy the product was and how reliable. However, we started to receive comments about the item being damaged in some cases when it arrived. Since our priority at TempIR is customer satisfaction, we ensure that if anyone has a justified complaint against one of our products, we try to do something about it."
In these instances, it was found that the packaging was not giving enough support to the delicate digital reading during the robust process of shipping. TempIR worked closely with its Research and Development colleagues and came up with a way of changing the box. The new packaging ensures that the face of the digital thermometer readout is well protected during transport now and there have been no more complaints.
One of the latest comments on the website shows the new packaging is working, as it says: "This is a great piece of kit! It arrived well packaged and on time. It is very easy to use and feels very well made."
About TempIR
Den of Goods Umbrella Company includes Registered Brand TempIR for family health products to use in the home and workplace including non contact thermometer. Available in the US market as well as the whole of Europe. Lifetime Money Back Guarantees
