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(Health-NewsWire.Net, July 29, 2015 ) San Fulgencio, Alicante -- Shopping online has become increasingly popular with all age groups. This means there are no assistants lurking ready to harass customers into buying something they didn't really want. However this also means that there is no-one on hand to deal with a query. Having the ability and the desire to provide a full before and after sales customer service is a must for online companies.
Matthew Byron, spokesman for Feel Good Gold who supplies natural health supplements online such as resveratrol, vitamin D3, omega 3 fish oil and turmeric curcumin explains "Although we try to, it is never possible to please everyone all of the time, particularly with supplements as they will have more of an effect on some people than others. Our products contain only natural ingredients and we try to be as transparent as possible regarding the ingredients but we do get occasional bad reviews or comments. We ensure that we have staff available every day to monitor our reviews and queries. We always answer these and when there is a problem, wherever possible we will speak directly to the customer so we can deal with their issue and, of course we offer a unique 60 day money back guarantee".
Online shopping is very time efficient but as the customer does not see the product until it arrives in the post it is important that there is an efficient method of contacting the company to raise any queries before purchasing and possibly during purchase. Once the product arrives, if it is late or damaged or just not quite what they thought it would be, again, it is essential that there is a point of contact where the customer can get the satisfaction one needs.
Good customer service goes hand in hand with customer satisfaction and customer satisfaction is the only way for a company to keep moving forward.
About Feel Good Gold
Feel Good Gold. A company that is dedicated to quality Health and Beauty supplements, such as antioxidant resveratrol. They research natural products to ensure only the best supplements are offered for personal use.
Feel Good Gold
Matthew Byron
0121288339
sales@feelgoodgold.com
Source: EmailWire.Com 
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