(Health-NewsWire.Net, August 30, 2016 ) Between September and October 2014, Timetric surveyed 115 mine managers, maintenance managers, procurement managers and other key decision-makers in over 100 operating Asian mines. The survey primarily assessed the maintenance and equipment support preferences provided by original equipment manufacturers and independent third-party companies.
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Areas of analysis include:
- Customer preferences for choosing maintenance and aftermarket support structure. These include opting for either original equipment manufacturers (OEMs) or independent third-party providers.
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- Analysis of respondents who use OEMs or third-party providers in respect to three equipment parts categories: strategic parts, non-strategic parts and for all processing related equipment. These responses are analysed between regions, commodity, company size and mine type.
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- After-sales equipment support is divided between four types - work with me, do it for me, do it myself and other - with each category showing a varied approach by equipment manufacturers in the support they provide to end users of their products. These responses are also divided by commodity, mine type, company size and by region.
- Respondents were asked to rate their equipment providers over a range of different areas. Each category was given a rating of importance by the respondents, then the categories were also rated in terms of the provider's performance. The report looks at two important areas - service and repair capabilities, and maintenance and service costs - with respondent ratings of importance directly compared with their ratings for provider performance.
- Three types of service contract we then outlined: maintenance only, operation and maintenance, and lifecycle management. Preferences for the support structure offered by their equipment provider are divided into mine type, company size, and region.
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